In Hawaii, Ohana is of utmost importance, and taking mom or tutu out for Mother's Day is a cherished tradition. At Tiki's Grill & Bar, we consider it our kuleana (responsibility) to host a memorable experience for the whole family. That's why we change our style of service to a buffet and welcome so many kama'aina and visitors. In this behind-the-scenes look, we'll share how we prepare for a Mother's Day celebration at our restaurant.
Step 1: Reflecting on the past
Our preparation starts with reviewing notes from previous years, including chef and manager insights, guest counts, online reviews, and staffing notes. We evaluate what worked and what could be improved to ensure we're offering the best experience possible for our guests.
Step 2: Scoping out the competition
We reach out to other establishments and gather information on their offerings for Mother's Day. By building a competition grid, we can understand what others are providing in terms of hours, menus, service style, and pricing for both keiki and adults.
Step 3: Collaborating with our entire team
The preparation for Mother's Day at Tiki's Grill & Bar is truly a team effort. Our chefs Ronnie, Jason, and Mikey reflect on past successes and consider new menu ideas, ensuring that we can source ingredients at prices that allow us to make a profit. Meanwhile, Jenni, our manager in charge of holiday planning, coordinates with Jennifer on staffing, building the OpenTable plan, writing scripts, and managing dozens of logistical details, from ordering tablecloths and linen napkins to ensuring we have crab crackers on hand, planning the flow in OpenTable, and handling the logistics of payments.
However, it doesn't stop there; it takes the whole management team's dedication and expertise to plan and execute a successful Mother's Day celebration. From the bands providing live entertainment to the dishwashers, every member of the Tiki's Grill & Bar family plays a vital role in making the day special. The synergy between the various departments is essential for smooth operations and an unforgettable experience for our guests.
Step 4: Crafting the menu
Our team assembles a mouth-watering menu, including various stations, hot foods, and a salad/cold bar. Some highlights include Alaskan Snow Crab Legs, a "Build Your Own" Omelet Station, Hand Carved Salt Crusted Prime Rib, Togarashi Seared Salmon, and a Poke Bar featuring Ahi, Marlin, and Salmon. To top it all off, we offer an extensive assortment of desserts, including Lilikoi Cheesecake and sheet cakes.
Step 5: Coordinating with other departments
While Jenni oversees the holiday planning, it takes the coordination of eight other managers and departments to pull off this incredible feat. From the front of house to the back of house, every team member plays a crucial role in ensuring a successful and enjoyable Mother's Day celebration.
Step 6: The big day
With everything in place, we open our doors to welcome families looking to treat their moms to a special Mother's Day meal. As guests arrive, our well-prepared team works together seamlessly, delivering an unforgettable experience for all.
At Tiki's Grill & Bar, we take our kuleana seriously when it comes to providing a memorable Mother's Day celebration for the whole Ohana. https://www.tikisgrill.com/mom
PRO TIP no matter where you take your family make your reservations in advance.